How we work

How a project actually runs.

No black box. Here’s what working together looks like, start to finish, and roughly how long each part takes.

The journey
01

A short call

30–45 min

We talk about the business, what’s underselling it, and whether we’re a fit. An honest read, no pitch theatre.

02

The diagnosis

~1 week

A clear picture of what’s holding your presence back, and a ranked plan for fixing it, in order.

03

The build

Weeks, scoped

Positioning, identity, and a custom site, managed by the person you spoke to. You see it take shape as we go.

04

Launch

A clear date

A live system, not just a site, instrumented so we can see it working from day one.

05

Keep it working

Monthly

Part of the system, monthly: missed calls texted back, reviews requested, leads followed up, hosting handled, all reporting into your dashboard.

06

Get found & scale

For existing clients

Optional, once the system’s earning: Google Business Profile to own the map, then SEO, ads, and an AI receptionist when you’re ready.

0130–45 min

A short call

A relaxed call to understand the business and whether we’re the right fit. No deck, no pressure.

What we cover
  • Where your presence is underselling you
  • The outcome you’re really after
  • An honest yes, no, or not yet
02~1 week

The diagnosis

We pull your current presence apart and hand back a clear, ranked picture of what to fix and in what order.

What you get
  • Site, brand & SEO/AEO review
  • Competitor positioning read
  • A prioritised action plan
03Weeks, scoped

The build

Positioning, identity, and a custom site, built by the person you spoke to. You see it take shape, not a big reveal at the end.

What you get
  • Positioning & identity
  • A fast, custom website
  • Lead capture & follow-up wired in
04A clear date

Launch

We go live on a date you can plan around, instrumented so we can see what’s working from day one.

What you get
  • A planned launch date
  • Analytics & tracking wired in
  • 30 days of post-launch support
05Monthly

Keep it working

Optional monthly work that keeps the system bringing work in: calls caught, reviews building, follow-up running.

What’s included
  • Missed-call text-back & follow-up
  • Reviews & booking reminders on autopilot
  • A dashboard you actually check
06For existing clients

Get found & scale

For established clients: own the Google Maps results first, then SEO, ads, and an AI receptionist when you’re ready.

A few examples
  • Google Business Profile & local SEO
  • Meta & Google ads
  • AI receptionist & back-office automation
Your side of the work

Good work is a two-way thing. We’ll need quick feedback at a few key moments, and one person who can make the call.

01
Quick feedback

Timely replies at a few key moments keep the work moving and the standard high.

02
Content and access

The material and logins we need, when we need them, so nothing stalls waiting on a file.

03
One decision-maker

One person who can make the call keeps the work clear and the project on schedule.

Under it all

This is just our principles, applied to a calendar.

See the principles
On availability

We take a few clients at a time, so timelines depend on the current intake. If now isn’t open, we’ll say so, and tell you when is.

Ready to start?

It starts with a short call.

Start a project See the work